Tenant FAQ
​
We’ve gathered answers to the most common questions from tenants across Oregon, with extra details for Portland residents.
​​​
Q: How do I submit a maintenance request?
A: Use the Resident Portal and include photos/video of issue(s).​
Q: What counts as a maintenance emergency?
A: Anything that threatens safety or could cause major damage (fire/smoke, gas smell, active flooding, sewer backup, no heat in cold conditions, electrical burning smell). Call the emergency line right away.​
Q: How quickly are repairs handled?
A: We prioritize by urgency. Emergencies are addressed as quickly as possible; routine items are scheduled based on severity, parts, and vendor availability.​
Q: When is rent due and how do I pay?
A: Your lease lists the due date. Pay through the Resident Portal (card fees may apply).​
Q: What if I’m going to be late on rent?
A: Contact us as soon as possible so we can explain options and what notices may apply under your lease and Oregon law.​
Q: Can I add a roommate or have a long-term guest?
A: Anyone living in the home must be approved in advance. Guest limits are in your lease—ask us before someone stays long-term.​
Q: Can I have a pet?
A: Rules vary by property—check your lease/pet addendum and request approval before bringing a pet home. Service/assistance animals aren’t “pets.” 
Q: How do I give notice to move out, and when do I get my deposit statement?
A: Give written notice the way your lease requires (often the portal). We’ll send your deposit statement and any refund as required by Oregon law—provide your forwarding address in writing.

This FAQ is general guidance—your lease and applicable Oregon/Portland laws control if there’s any difference.